Accommodation Requests

If you have a specific accommodation request, including American Sign Language interpretation, please click here to contact us. Sign language interpreters are available for all panel discussions. Please submit requests 48 hours in advance so that we have ample time to schedule an interpreter. Please include the dates you plan to attend.

Physical Access, Hard of Hearing and Deaf Resources

We are committed to making screenings and festival events accessible to all attendees. We are continually looking for ways in which we may improve our services, and welcome your comments and questions. Please email Jim Moore for further information about these services at access@tcff.org.

Seating

The Traverse City Film Festival follows regulations in the Americans with Disabilities Act and is committed to serving all people in our community.

Accessible Seats for patrons with disabilities and their companions are reserved and available for purchase at each venue. Unsold Accessible Seats may be released to individuals without disabilities when general seating sells out.

Three categories of Accessible Seats are available:

1. Wheelchair Accessible Seating
2. Easy Access/Mobility/Transfer Seating
3. Companion Seating

Wheelchair Accessible Seating is for patrons with disabilities who require space for a wheelchair. These seats provide WHEELCHAIR SPACE ONLY, not a physical seat.

Easy Access/Mobility/Transfer Seating is for patrons with disabilities who need convenient in and out access to their seat. These seats have moveable armrests and are located on the aisle (Available at State Theatre, Lars Hockstad Auditorium, Old Town Playhouse, and Bijou by the Bay). At the City Opera House, any aisle seat can be made accessible.

Companion Seating is for companions of patrons with disabilities who have tickets for Accessible Seats. Up to 3 adjacent companion seats are available for companions of people with tickets for Wheelchair Accessible seats.

The box office at each venue and the Main Box Office are accessible. (The Old Town Playhouse box office is accessible by using the side entrance and elevator, but not easily.) Accessible Seat tickets may be purchased online, by phone, or in person.

Purchased tickets may be picked up at the Main Box Office or at any venue during operating hours.

Patrons with disabilities and their companions are encouraged to arrive early when attending movies. For further information or assistance with Accessible Seating please contact us.

With specific questions, please call the TCFF Accessibility Office 231-922-0903, Monday-Friday 9am-5pm. Or you can reach out via email at access@tcff.org.

For further information or assistance with Accessible Seating please call the TCFF Box Office Manager on Duty at 231-242-FILM (3456).

Transportation

All of the festival loop shuttle buses are wheelchair accessible. Patrons using the shuttle buses are encouraged to park in NMC’s Cherry Lot, near Milliken Auditorium, or at the Thirlby Field Lot, where buses will stop every 10-15 minutes to pick up festival patrons and take them to the venues and the downtown parking garage. The loop runs from 7 am until the last venue is dark each full day of the festival Wednesday through Sunday.

Venue Specific Information

For information specific to each venue, including assistive devices, parking, seating and wheelchair access information, please click here.